(no subject)

[kitsunegari]

i should check my ebay account more often. i've just discovered i've received my first non positive (neutral) feedback for an item i bought about 3 months ago. fair enough, i gave them neutral feedback, but i felt it fair, considering i had made several attempts to contat them for information regarding postage costs to BRISBANE and what not, only to have to wait forever for any kind of response from them. the icing on the cake was when i woke up to a call from the courier one saturday morning wanting to clarify my address, only to discover that he was in SYDNEY! the courier was hilarious when he re-read the delivery notes and found that my address info clearly stated that i was in fact in BRISBANE and not SYDNEY, and he assured me that i'd be contacted regarding correct delivery.

the item arrived the following tuesday morning, with no contact from anyone.

i was annoyed, but greatful that my expensive item had been delivered. after a great deal of consideration and waiting (i mean, my end of the bargain had been dealt with weeks ago, why couldn't they just leave feedback already!), i left my neutral feedback "item as described. did not communicate after attempted delivery to wrong address". i felt that was a pretty fair statement to make.

i log into my ebay account the earlier to find that they've finally left feedback: "tried to blame us for courier error. unreasonable"
i stare at it for a bit, stunned. then i troll through my feedback and discover this in response to my feedback to them: "It would help if customer gave correct address" - this statement is not true as my address information is correct, and email correspondance clearly states the city i require shipment to.

explain to me how it's a "courier error" if i allegedly supplied the "wrong address"? and if i supplied the wrong address, then, explain to me how the item was delivered without further contact to 'correct' alleged 'incorrect' information?

i really wish i could dispute this and overturn this feedback, simply because i don't believe the 'ethics' of sellers waiting until the buyer has left feedback before returning the favour (i have always left immediate feedback - aside from one occassion, but there was distraction involved). it seems to me that this sellers blatant incompetence and inability to read is their own fault, and they shouldn't be attempting to pass it onto me. i did nothing wrong. i opened communication with the seller when the incorrect invoice was sent, i paid in a timely manner when the correct invoice was <i>eventually</> emailed to me. i responded to all correspondence with the seller in an immediate fashion. i treated the seller with respect, but was never once treated the same in return.

ugh, i'm merely venting, i don't expect advice or responses. i'm just really upset that my perfect ebay rating has been tainted by this one fucktard in sydney who couldn't read.

til next....
~Kits~ (whingy and tired)

Comments

[drjon.livejournal.com]

It's certainly a failing of the system. Myself, I think the system should prevent a buyer lodging feedback until the seller has (which is reasonable, I think). Unless there's a very very very good reason, I don't lodge buyer feedback myself until after the seller has.

[kitsunegari.livejournal.com]

see, i like the idea of the feedback freeze until the seller has left feedback. i just don't see it being implemented because there'd be a massive user uprising and ebay would back down. tis a shame really, because it may disencourage some shady dealings...may.

til next....
~Kits~

[lilmissnorti.livejournal.com]

I'd probably email the guy and copy/paste your details on it as was sent on the invoice and ask where it stated that it was to be delivered to Sydney?? I would also double check where they would ship to etc as well incase they only listed local shipping (which doesn't seem likely but best to cover all bases) and then put it to him...ask how it becomes your fault for a incorrect address when the address was clearly sent to them in the ebay invoice system.

failing that, you can actually write a dispute to ebay and both can have the feedback withdrawn.

[kitsunegari.livejournal.com]

i'm outside the dispute window, plus, if they're just going to be petty about it, there's no point. i'm more upset by the crushing blow to feedback percentage for the past 12months than the fact the seller was a douchebag :)

if i'd checked earlier, then perhaps i'd have done something, but there's no point to it now. :)

til next....
~Kits~ (felt like having a whinge)

[lilmissnorti.livejournal.com]

fair enough...

*sends whatever vibes you need to help you pop*

:)

[frazicus.livejournal.com]

Everyone loves when it becomes a sticks and stones fight. Don't they?
Honestly though, that all just seems petty, and childish.

[kitsunegari.livejournal.com]

yes, 'tis petty. hence my annoyance.

i mostly just felt like whining about something inconsequntial because i could and because there was nothing else to do (by which i mean, i should have been memorising verb conjugations), and well... why the hell not! :)

til next....
~Kits~ (needs to find ways to entertain herself or she'll go stir crazy and become a nun, or something)

[frazicus.livejournal.com]

you couldnt be a nun if they paid you.

[kitsunegari.livejournal.com]

i so could! :P

til next....
~Kits~ (but it would need to be a very large payment [ laughs ])